ByteJumper LLC is available 24 hours a day, 7 days a week.
There are many benefits for our Gold Support (24/7) contract customers.
- No Hourly Minimum
- Priority Service
- Special Rates
- No Need for Internal IT
- After Hour, Weekend, and Holiday Support
- Preventative Maintenance
Gold Contracts are customizable to your needs depending on the size of your network and
frequency of problems. We have two main contract types to choose from with a few snap-in
options. Annual, Quarterly, and Monthly payment options are available depending on the
contract type and duration.
- Week Day 9-5 Monday - Friday
- After Hours
- Weekend & Holiday
Unlimited
- Week Day 9-5 Monday - Friday
- After Hours
- Weekend & Holiday
These options can be combined, mixed, and matched to suit your needs. There are also other
options that can help us better suit a contract to your needs. Based on how you use your contract.
There are four main ways to utilize your service contract.
- Onsite Service
- Remote Service
- Lab Service
- Telephone Support
Non-Contractual Tech Support
Onsite
9:00am to 5:00pm (M-F)
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$90/hr (2 hr minimum)
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After Hours (M-F)
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$135/hr (2 hr minimum)
|
Weekend and Holiday Service
|
$180/hr (2 hr minimum)
|
Remote
9:00am to 5:00pm (M-F)
|
$45/hr (1 hr minimum)
|
After Hours (M-F)
|
$65/hr (1 hr minimum)
|
Weekend and Holiday Service
|
$90/hr (1 hr minimum)
|
Lab
9:00am to 5:00pm (M-F)
|
$45/hr (1 hr minimum)
|
After Hours (M-F)
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$65/hr (1 hr minimum)
|
Weekend and Holiday Service
|
$90/hr (1 hr minimum)
|
Telephone Support
9:00am to 5:00pm (M-F)
|
$45/hr (1 hr minimum)
|
After Hours (M-F)
|
$65/hr (1 hr minimum)
|
Weekend and Holiday Service
|
$90/hr (1 hr minimum)
|
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